Delivery Terms for BuyPokeCards
At BuyPokeCards, we are committed to delivering your Pokémon cards, sealed Pokémon TCG products, accessories, and collectibles safely and efficiently. These Delivery Terms explain how orders are processed, shipped, and delivered. By placing an order on BuyPokeCards, you agree to the terms outlined below.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully authorized and verified.
Processing times may be longer during:
- New Pokémon TCG set releases
- Holiday seasons
- Promotional events
- High order volumes
- Inventory verification
Business days do not include weekends or public holidays.
Shipping Methods
We work with reliable shipping carriers to deliver orders as quickly and securely as possible. Available shipping options and estimated delivery times will be displayed during checkout based on your destination.
Shipping times are estimates only and are not guaranteed unless specifically stated.
Delivery Timeframes
Estimated delivery times vary depending on your location and the shipping method selected.
Typical delivery estimates are:
- Domestic orders: 2–7 business days
- International orders: 7–21 business days
Actual delivery times may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing:
- Your tracking number (when available)
- Shipping carrier information
- Estimated delivery status
Tracking updates are provided by the shipping carrier and may take up to 24 hours to appear after shipment.
Shipping Costs
Shipping charges are calculated during checkout based on factors including:
- Delivery destination
- Package weight
- Package dimensions
- Selected shipping method
Any applicable shipping fees will be clearly displayed before your order is finalized.
International Deliveries
BuyPokeCards proudly ships to customers in many countries worldwide.
International customers are responsible for:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Other government-imposed charges
These fees are not included in the purchase price or shipping cost unless otherwise stated.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
BuyPokeCards is not responsible for delays or additional shipping costs resulting from:
- Incorrect addresses
- Incomplete addresses
- Failed delivery attempts
- Refused deliveries
If an order is returned due to an incorrect address, additional shipping charges may apply before reshipment.
Lost or Delayed Packages
If your tracking information indicates unusual delays or your package appears to be lost, please contact our customer support team.
We will work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.
Please note that carrier investigations may require additional processing time.
Damaged Deliveries
If your package arrives damaged, please notify us within 48 hours of delivery.
To assist with your claim, please provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping box
- Photos of the packaging materials
We will review the information and, where appropriate, arrange a replacement, exchange, or refund in accordance with our Returns & Exchanges Policy.
Delivery Delays
Although we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:
- Severe weather
- Customs inspections
- Carrier operational delays
- Natural disasters
- Public holidays
- Transportation disruptions
BuyPokeCards is not liable for delays caused by third-party shipping carriers or events outside our reasonable control.
Risk of Loss
Ownership and risk of loss for products pass to the customer once the order has been delivered to the shipping address provided at checkout, or as otherwise required by applicable law.
Missing Items
If your order is delivered but items are missing, please contact us within 48 hours of delivery with your order number and details of the missing products.
We will investigate and work to resolve the issue promptly.
Contact Us
If you have questions about shipping, delivery times, or your order status, please contact our customer support team. We are committed to providing a safe, reliable, and transparent delivery experience for every BuyPokeCards customer.