BuyPokeCards Returns & Exchange Policy
At BuyPokeCards, we want every customer to shop with confidence. We carefully inspect our Pokémon cards, sealed products, and collectibles before shipping to ensure they arrive in excellent condition. If there is an issue with your order, we’re here to help.
Return Eligibility
We accept returns on eligible items that meet the following conditions:
- Return request is submitted within 14 days of delivery.
- Item is unused, unopened, and in its original packaging.
- Product is returned in the same condition it was received.
- Proof of purchase or order number is provided.
Once your return is received and inspected, we will notify you regarding the approval of your refund or exchange.
Non-Returnable Items
Due to the collectible nature of Pokémon trading cards, the following items are generally not eligible for return:
- Opened booster packs
- Opened Elite Trainer Boxes (ETBs)
- Opened booster boxes
- Individual Pokémon cards purchased as singles
- Graded cards (PSA, CGC, BGS, or other grading companies)
- Digital products or gift cards
- Clearance or final sale items
Because trading cards are highly collectible and can fluctuate in value, opened products cannot be returned unless they arrive damaged or we shipped the incorrect item. This is standard practice across many trading card retailers.
Damaged, Defective, or Incorrect Orders
If your order arrives:
- Damaged during shipping
- Missing items
- Incorrect product received
- Manufacturing defect
Please contact us within 48 hours of delivery.
To help us resolve your issue quickly, include:
- Your order number
- Clear photos of the product
- Photos of the shipping box and packaging
- A brief description of the issue
We’ll review your claim and work with you to provide a replacement, exchange, store credit, or refund when appropriate.
Exchanges
We gladly exchange eligible items when inventory is available.
If the requested replacement is out of stock, you may choose:
- Store credit
- Refund (if eligible)
- Alternative product of equal value
Refund Process
After your approved return is received and inspected:
- Refunds are issued to your original payment method.
- Processing typically takes 5–10 business days depending on your payment provider.
- Original shipping charges are generally non-refundable unless the error was ours.
Return Shipping
Customers are responsible for return shipping costs unless:
- We shipped the wrong item.
- The product arrived damaged.
- The item is defective upon arrival.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has entered fulfillment or has shipped, it can no longer be canceled and must follow this Returns & Exchanges Policy.
Pokémon Product Disclaimer
Please note:
Opening sealed Pokémon products does not guarantee specific cards, pull rates, or rarity. Randomized products are manufactured by The Pokémon Company, and BuyPokeCards cannot offer refunds or exchanges based on the contents of sealed packs or boxes.
Minor imperfections in factory packaging, shrink wrap, or boxes may occur during manufacturing and are not considered defects.
How to Start a Return
To request a return or exchange:
- Contact our customer support team.
- Include your order number and reason for the request.
- Attach photos if your item is damaged or incorrect.
- Wait for return instructions before shipping your item.
Returns sent without prior authorization may experience delays in processing.
Why Shop With BuyPokeCards?
- Authentic Pokémon cards and collectibles
- Secure packaging for safe delivery
- Fast order processing
- Responsive customer support
- Transparent return and exchange process
We’re committed to making BuyPokeCards a trusted destination for Pokémon TCG collectors, players, and fans.
If you have any questions about our Returns & Exchanges Policy, please contact our support team and we’ll be happy to assist you.